SEPTA

Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

Choose Your Service

Google Transit


beginning location
final destination

Quick Links

Customer Connection

SEPTA Customer Connection - 2018

With the exception of brief encounters with our operators, conductors, passenger attendants and cashiers, much of our customer communications are by phone, e-mail, regular mail, and various social media applications. SEPTA Customer Connection (SCC) is our way of providing one-on-one "face time" between customers and our office personnel.

The SCC team has been meeting with customers at various SEPTA locations since 2008. The program offers customers the opportunity to meet with SEPTA staff from various departments to share suggestions, concerns, comments and commendations. It also gives employees an opportunity to show how much we value our customers.

We're happy to announce that the SCC team will be at your transit location in the near future, please take a few minutes to stop by and say "hello." Sharing your customer service experiences and insights also qualifies you for participation in a random drawing for a Family Independence Day Pass. What better way for you and four family members or friends to explore the region with unlimited travel on SEPTA, even if it's only for a day!

2018 Schedule

May 10th - Thursday, 11:30 am - 1:00 pm Phillies ** Weather sensitive event
AT&T Station-BSS
SEPTA - Phillies
Promotion centered on SEPTA BSL Sports Riders Customer Appreciation.
Potential Meet the GM promotion.

May 31st - Thursday, 12:00 pm - 1:30 pm
The Porch (At 30th St Station)
The Porch at 30th St
This event will promote the LUCY bus routes and other SEPTA services for those visiting or commuting to/from the University City area. We will have games and giveaways.

June 7th - Thursday, 6:30 am - 8:30 am
FTC, Olney & 69th Street TC's
Schedule Changes
This event will provide customers with information on the summer schedules changes effective June 10th

June 7th - Thursday, 6:30 am - 8:30 am
FTC, Olney & 69th Street TC's
Schedule Changes
This event will provide customers with information on the summer schedules changes effective June 10th

June 28th - Thursday, 9:00 am - 11:00 am
Independence Visitor Center
Welcome America
This event will promote the Phlash and other SEPTA services for those visiting Philadelphia. The SEPTA Visitor's guide, SEPTA transit system info, SEPTA website and Social Media will be emphasized.

July 11th - Wednesday, 11:30 am - 1:30 pm
Reading Terminal Market
Reading Terminal Market
This a Meet & Greet event with SEPTA staff and will focus on thanking the customer for being loyal riders

July 20th - Friday, 11:00am - 1:00pm
10th & Market Streets
10th & Market in Partnership with CCD
This event will have a customer appreciation and rider meet & greet focus, with regular riders, stakeholders and out-of-town visitors.

August 23rd - Thursday, 6:30 am - 8:30 am
FTC, Olney & 69th Street TC's
Schedule Changes
Event will provide customers with information on the Fall schedule changes effective August 26th

September 20th - Thursday, 11:30 am - 1:30 pm
TEMPLE U, RRD Station & Broad Street
Owl it Up!
This event will promote the travel options of college students and options SEPTA offers to travel throughout the City and the region.

September 27th - Thursday, 5:00pm - 7:00pm
40th Street Portal
40th Street Portal Grand Opening (UCD)
Customer meet & greet, with activities/games/giveaways and SEPTA information.

September (Dates TBA), 11:30am - 1:30pm
UPENN Drexel
College Campus Onsite
These events will be meet & greets and informational resources for new & returning students & staff.

October 16th - Tuesday, 3:30 pm - 5:30 pm
Suburban & Jefferson Stations
RRD - QuietRide Outreach
This event will promote the QuietRide program, SEPTA system information and the SEPTA website and App.

Other Events under consideration:
Conventions / Hotels
CS&AD Division
Locations TBD
Provide an interactive environment and collect feedback from customers on SEPTA's service and experience. Provide and promote "Never Too Busy for Safety" via handout materials at all SCC events.

SEPTA Customer Connection - THANK YOU

THANK YOU for supporting the 2018 SEPTA Customer Connection (SCC) Program. SCC team members engaged SEPTA riders providing an opportunity to meet SEPTA staff and respond to transit related questions.